Privacy Policy

1. Introduction

Welcome to Arohan Gems & Jewelery ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://arohangemsjewelery.com.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, when you participate in activities on the website, or otherwise when you contact us.

• Personal Information: Name, email address, phone number, billing address, and shipping address.
• Social Media Login Data: We may provide you with the option to register with us using your existing social media account details, strictly limited to Google. If you choose to register in this way, we will collect the information described in the section called "Social Authentication" below.

3. How We Use Your Information

• Order Fulfillment: To process and deliver your orders, manage payments, and communicate with you regarding your purchase.
• Account Management: To manage your account and keep it in working order.
• Communication: To send you administrative information, such as product, service, and new feature information and/or information about changes to our terms, conditions, and policies.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

• Essential Cookies: Necessary for the website to function (e.g., shopping cart, login session).
• Analytics Cookies: Help us understand how visitors interact with our website to improve user experience.

5. Payment Processing

We use Razorpay as our third-party payment gateway. We do not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

Razorpay adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

6. Social Authentication

Our website offers you the ability to register and log in using your third-party social media account details (specifically Google). Where you choose to do this, we will receive certain profile information about you from Google.

The profile information we receive may vary but will generally include your name, email address, and profile picture. We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the relevant website.

7. Email Marketing & Communications

If you have opted in to receive marketing communications, we may send you emails about new products, special offers, and other updates.

• Opting Out: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us.
• Transactional Emails: Even if you opt out of marketing emails, we will still send you transactional emails regarding your orders, account activity, and policy updates, which are essential for the service.

8. SMS Gateway & Communications

We use third-party SMS gateways to send transactional and promotional messages.

• Transactional SMS: OTPs for login/verification, order confirmations, shipping updates, and delivery notifications. These are essential for the service.
• Promotional SMS: Offers and updates (if you have opted in). You can opt-out at any time by contacting us.

9. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

10. Your Rights & Account Deletion

You have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information.

How to request account deletion:

• By emailing us at hello@arohangemsjewelery.com with the subject line "Request Account Deletion".
• If available, using the "Delete Account" option within your account profile settings.

11. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also do your part to help us. You are responsible for maintaining the confidentiality of your account password and for any access to or use of your account.

12. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you become aware that we have collected personal information from a child under age 18, please contact us so that we can delete such data.

13. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Grievance Officer
Arohan Gems & Jewelery
Email: hello@arohangemsjewelery.com
Address: 292 N.S.C Bose Road, Kolkata - 700047

14. Changes to Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

15. Contact Us

If you have questions or comments about this policy, you may email us at hello@arohangemsjewelery.com or by post to:

Arohan Gems & Jewelery
292 N.S.C Bose Road, Kolkata - 700047
India